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There are two fundamental kinds of communication
that take place among people in all work settings: those that
promote connection and relationships (intimate), and those that
serve to get things accomplished (strategic or task-oriented).
One way of communicating emphasizes mutuality and interest in
knowing the other more — “I like or care about you as another
human being.” The other involves the use of hierarchical power or
influence in the service of getting things done — “This has to be
done this way in this time frame.” All communication requires the
right balance of both, and many difficulties in working with others
result from not finding that balance.
Through lectures, videotapes, demonstrations, and practicum
experiences, participants will learn a powerful model for
improving relationships in the organizational setting. The
program is designed to heighten participants’ awareness
concerning use of these two interaction modes, understand their
preferred mode, and to explore the ways in which difficulties in
relationships are often a function of inadequate use of one of the
modes. The program’s structure provides multiple opportunities
to practice how to use both modes in a balanced and integrated
way, as well as time to explore specific individual experiences.
Benefits
Participants will:
- Learn to distinguish and utilize both modes of interaction,
thereby increasing the effectiveness of their communication.
- Gain insight into where and why they experience difficulty in
working with certain colleagues or clients, and improve their
communication skills with those people.
- Understand and appreciate their own communication style and
preferences, and become more flexible in their ability to balance
attending to task and attending to relationship.
- Increase their ability to hold difficult conversations with others.
- Have an opportunity for extensive practice.
Participants
This program is open to anyone seeking to improve their ability
to manage relationships in a professional setting, whether as a
coach, consultant, executive or manager.
 Coaches - This program qualifies for International Coach Federation (ICF) Continuing Coaching Education (CCE) credits. Please see the Continuing Education page for full details.
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Dates
and Fees:
“…The way that I am developing for myself fundamentally springs from GISC’s view that we humans must see and value
that which is positive and valuable about each of us on a very specific basis before we can undertake any real growth, and
that this seeing needs to be repeated until the foundation of appreciation and gratitude is established. Further, that creating this foundation for ourselves and others is the basis for all relationships, including that most important relationship -- the one we have with ourselves. Thus I now practice with myself and others the seeing of what is good and, while my life is not a constant upward slope, my face is more full and more free. That is the value I have received at GISC.”
Jim Singer
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